Terms and Conditions

General Terms and Conditions of Sale

These terms and conditions of sale are entered into on the one hand by the company CARTOPOLO, with a share capital of 1000 euros, whose registered office is located at 116 rue Notre Dame 33300 Bordeaux, France, registered with the Bordeaux Trade and Companies Register under number 878 657 394, owner of the CARTOPOLO brand registered with the INPI, hereinafter referred to as "CARTOPOLO" and operator of the website www.cartopolo.fr and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.cartopolo.fr, hereinafter referred to as "the buyer".

This contract is governed by French law and distance selling regulations.

Article 1. Purpose

These terms and conditions of sale aim to define the contractual relationship between CARTOPOLO and the buyer and the conditions applicable to any purchase made through the website www.cartopolo.fr. The acquisition of a product through this website implies the buyer's unreserved acceptance of these terms and conditions of sale, which the buyer acknowledges having read prior to placing their order.
Before any transaction, the buyer declares on the one hand that the purchase of products on the website www.cartopolo.fr is unrelated to their professional activity and is limited to strictly personal use and, on the other hand, that they have full legal capacity, allowing them to enter into these general terms and conditions of sale.
CARTOPOLO reserves the right to modify these terms and conditions of sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable conditions will be those in force on the date the buyer places their order.

Article 2. Products

The products offered are those listed on the website www.cartopolo.fr, subject to available stock.

CARTOPOLO reserves the right to modify the product range at any time. Each product is presented on the website with a description detailing its main technical characteristics (material, dimensions, frame, etc.).

The images are as faithful as possible but do not bind CARTOPOLO in any way.

Article 3. Prices

The prices shown on the product pages of the online catalog are prices in Euros (€) including all taxes (TTC), taking into account the VAT applicable on the date of the order. Any change in the VAT rate may be reflected in the price of the products.

CARTOPOLO reserves the right to modify its prices at any time, although it is understood that the price shown in the catalog on the date of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, which are charged in addition to the price of the purchased products according to the total amount of the order and the destination country.

For sales outside France, the VAT of the destination country applies according to the legal rate in force in the country concerned.

Article 4. Order and payment terms

To place an order, the buyer must enter their personal information or create an account on the website www.cartopolo.fr. The account creation section is accessible via the ACCOUNT button in the top banner. On each visit, the buyer, if they wish to order or view their account (order status, profile, etc.), must log in using this information.

CARTOPOLO offers the buyer the option to order and pay for their products by credit card through the secure SHOPIFY interface: the buyer selects the products they wish to order in the "cart", modifies them if necessary (quantities, references, etc.), checks the delivery address or enters a new one.
Then, the shipping costs are calculated and presented to the buyer. The buyer has a choice between three COLISSIMO delivery methods, each with a specific rate.
Next, they can securely enter their payment information. If the payment is accepted, the order is registered and the contract is definitively formed.
The confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgment of full knowledge thereof, and waiver of the right to rely on their own purchasing conditions. All data provided and the recorded confirmation will serve as proof of the transaction. If the buyer has an email address and has entered it on their order, CARTOPOLO will send them an email confirming that their order has been registered.

If the buyer wishes to contact CARTOPOLO, they can do so either by mail at the following address: 116 rue Notre Dame 33300 Bordeaux, France; or via the form available at the bottom of the www.cartopolo.fr website by clicking on "Write to us".

Article 5. Retention of title

CARTOPOLO retains full and complete ownership of the products sold until full payment of the price, including principal, costs, and taxes, has been received.

Article 6. Delivery

CARTOPOLO undertakes to pack the products handed over to COLISSIMO for delivery with the utmost care.
At the time of ordering, the buyer has a choice between several types of COLISSIMO delivery (limited to a total order weight of less than 30 kilograms): at a pickup point, home delivery with or without signature. Delivery times are given for guidance only. Compliance with delivery times depends on COLISSIMO. Therefore, CARTOPOLO cannot be held responsible for a delivery delay. No claim for compensation of any kind may be invoked or claimed by the buyer.
In the event of an error in entering the delivery address by the buyer, CARTOPOLO cannot be held responsible for the inability to deliver the ordered product(s).
Upon receipt of the package, the buyer is required to check the condition of the product packaging and the product contents in the presence of the delivery person. The buyer must refuse the package if it is damaged.

The buyer has a maximum period of 7 days from the receipt of the package, dated by the delivery notice, to submit any claims to CARTOPOLO, supported where possible by photos of the packaging, the shipping label affixed to the packaging, and the product.

Article 7. Warranty and right of withdrawal

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen business days from the delivery of their order to exercise their right of withdrawal and thus return the product to CARTOPOLO for exchange or refund without penalty, except for shipping and return costs.
Any request for return or exchange must be made through our contact form available at the bottom of the www.cartopolo.fr website by clicking on "Contact us".
The item must be returned in new condition, in its original packaging, specifying the order number, to the address of CARTOPOLO. Returned items that are damaged, broken, dirty, or incomplete cannot be accepted.
The refund of the price of the returned item (excluding delivery costs) if its condition is compliant and new will be carried out within 30 days of receipt. Return costs are borne by the buyer.

For orders that have been customized, CARTOPOLO does not accept returns.

Article 8. Liability

CARTOPOLO, in the distance selling process, is only subject to an obligation of means. It cannot be held liable for damage resulting from the use of the Internet, such as data loss, intrusion, viruses, service interruption, or other unintentional problems.

Article 9. Intellectual property

All elements of the www.cartopolo.fr website are and remain the exclusive intellectual property of CARTOPOLO.

Article 10. Personal data

CARTOPOLO undertakes to preserve the confidentiality of the information provided by the buyer, which they may be required to transmit for the use of certain services. All information concerning them is subject to the provisions of Law No. 78-17 of January 6, 1978.

In this respect, the internet user has the right to access, modify, and delete information concerning them. They may request this at any time by mail at the following address: CARTOPOLO, 116 rue Notre Dame 33300 Bordeaux, France.

Article 11. Dispute resolution

These distance selling terms and conditions are subject to French law.

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