Once your order has been handed over to La Poste, it will be delivered via Colissimo within 48 hoursin mainland France.

For other destinations, please refer to Colissimo's delivery time commitments.

In mainland France, delivery of paper posters and canvases is €6 to a pick-up point.

Delivery is free for orders of €60 or more.

Other shipping rates are displayed before payment, along with your choice of delivery method (pick-up point, home delivery without signature, home delivery with signature).

Yes, we can ship worldwide via Colissimo.
Online, you will find the rates for Europe and Great Britain.

For other international destinations (not available online), you can request a quote by email at contact@cartopolo.fr

You can call us during our opening hours so that we can manually change the pickup point. You can also submit your request by email.

The pickup point can only be changed if the order has not yet been handed over to La Poste.

We will ask you to pay shipping fees again so that we can resend your order.

You can call us during our opening hours so that we can prioritize your order; our team will be able to tell you whether the order will arrive on time or not.

When placing your order, you provided a mobile phone number and an email address. Colissimo will send you order tracking notifications by email.

You will receive notifications from the pickup point by SMS.

If the order has not yet been prepared and handed over to the Post Office, we can cancel the order free of charge. You can call us at the shop during opening hours or send us an email outside of these hours.

If the order has been shipped, you will need to return it to us at your expense, within the legal withdrawal period of 14 days from receipt of the order.

Once we have received your returned order in perfect condition , we will refund the order excluding shipping costs.

If possible, within 7 days of receiving the order, please email us photos of the package and the damaged contents, as well as the Colissimo delivery note on the package, along with your order number.

We will resend your order as quickly as possible upon receipt of these photos.

Your invoice is available for download from the order confirmation page.
Otherwise, email us your request with the order number, and we will send you your invoice.

Yes, our store uses the Shopify platform, which is PCI DSS Level 1 certified — the highest security standard for online payments.

All your banking details are encrypted via the SSL/TLS protocol and never pass through our servers: they are processed directly by our payment provider.

You never share your card number with us: it is handled exclusively by systems certified and independently audited every year.

Thank you, but we do not have the technical capability to scan large formats to then offer them as reproductions.

No, because the risk of breakage is too high during transport.

However, all the sizes offered for posters are standard (30x40, 50x70, 60x60, 70x70, 70x100...) and you will easily be able to find a frame in large and small home decor stores.

We offer (online and in-store) wooden magnetic poster hangers, if you are looking for an alternative to a frame.

Our posters are printed to order, in our workshop-boutique in Bordeaux.

Our paintings are made in a partner workshop in Europe.

MAPS & POSTERS

Our maps & posters are printed on FSC® certified 200gsm fine art paper that is natural in color and feel, with a slight texture. This paper is ideal for long-lasting durability!

Our exceptional maps, meanwhile, are printed on FSC® certified 280gsm hammered art paper that faithfully reproduces dark, intense colors and enhances the visual while preserving its vintage appearance.

SCHOOL MAPS

Our school maps are printed on cotton canvas and feature two eyelets so they can be easily hung on the wall, just like in the old school days!

All our maps are sold rolled in a rigid protective tube.

ALUMINUM WALL ART

Our wall art is printed on brushed aluminum: thanks to this material, it has a slightly striated surface, and the unprinted areas reveal the raw brushed aluminum, which reflects the light and shines. The colors take on a more vivid and metallic hue.

WOODEN WALL ART

For the wooden wall art, we chose Ougbô wood: it offers a warm tone and reveals the tree's knots and grain, harmonizing with the printed visuals.

• Posters are 100% made in France in our workshop-boutique in Bordeaux.
• Your artwork is checked by our team in Bordeaux before shipping or personal delivery.
• A team available by phone during the week and by email, ready to help in the event of a damaged package or if you wish to exercise your right of withdrawal.
• Shipments are made in rigid tubes or reinforced cardboard, prepared and checked by our team in Bordeaux.
• Online payment is secure.
• A responsive, small-scale French artisanal business that supports you throughout the entire process, from customization based on a quote or an online order from the catalog to the successful receipt of your order.

You can visit our workshop-boutique located at 116 rue Notre Dame, in the Chartrons district, in Bordeaux!

You can write to us at contact@cartopolo.fr

You can call us from Monday to Friday from 10:00 a.m. to 6:00 p.m. and on Saturday from 2:30 p.m. to 7:00 p.m. (excluding public holidays and team time off) at 05 56 02 03 20