Shipping and returns

1. Preparation and dispatch of your order

Orders are generally dispatched within 2 to 4 days after receipt of payment, if the product is in stock or is printed on demand.

For products printed on original materials, such as brushed aluminum or wood, production is made to order. The average production time is 3 weeks before dispatch. You should therefore allow an average of 4 to 5 weeks for delivery (excluding holiday periods and other exceptional circumstances beyond CARTOPOLO's control).

We recommend contacting us for a more precise indication of the production and delivery time for paintings.

Our orders are dispatched via La Poste's Colissimo, with a tracking number. They are delivered with or without a signature, or to a pickup point, depending on the delivery method chosen at the time of ordering.

For certain aluminum or wood paintings, we may use other carriers due to their dimensions and weight.

2. Delivery times and terms

The indicative delivery times for Colissimo are as follows:

• France: 3 to 4 days.

• Europe: 4 to 6 days, depending on the country.

• French overseas territories: 6 to 8 days.

Pickup point delivery

The parcel is made available at the pickup point chosen by the recipient:

• At a merchant pickup point: collection within 14 calendar days, with a piece of ID and a pickup slip.

• At a Pickup locker: collection within 5 calendar days, with the code received by the recipient.

⚠️ For pickup point deliveries, you have 10 business days to collect your order from the time it is made available, of which you will be notified (Colissimo Terms and Conditions).

After this period, the order is automatically returned to us. We cannot be held responsible for the failure to collect your order within the allotted time. If you wish to have it redelivered, there will be a fee. You can contact us for this.

➡️ We recommend prioritizing delivery to a pickup point that you choose yourself, to avoid being delivered to a pickup point that you cannot choose if you are absent during a Colissimo home delivery.

Important information about transport

For your information, Colissimo is our external service provider and not our in-house carrier. We must use Colissimo Pro customer service for the tracking and after-sales service of your shipments. We cannot be held responsible for Colissimo's operational issues.

⚠️ During holiday periods or exceptional conditions (weather, political, health events, etc.), delivery times cannot be absolutely guaranteed. Please plan your orders in advance 🎁.

3. Shipping costs

Shipping costs for products other than paintings

Shipping costs are indicated on each product page.

Shipping costs for paintings

Paintings are fragile products to transport: we take care to protect them so that they travel safely on the Colissimo network.

Paintings that exceed 90 cm in width or length must be handled manually by Colissimo, which involves an additional cost. We therefore offer, when possible, fixed packages at a preferential rate so that it is easier for our customers to calculate shipping costs.

Shipping costs are indicated on each product page.

Colissimo handles parcels weighing less than 30 kg. In the case of orders whose total weight exceeds 30 kg, customer service will contact the customer to offer alternative solutions, if any.

4. Returns and refunds

Returns are only accepted for standard products in the online catalog.

Any order that has been customized cannot be returned or refunded.

Return shipping costs are borne by the customer.

If the product is returned in perfect condition, in its original packaging, the refund of the product price, excluding delivery, will be issued within 30 days.

Return address:

CARTOPOLO
116 rue Notre Dame
33300 Bordeaux

5. Need information before your purchase?

If you have any doubts or questions about a product before buying it, we recommend contacting us via our contact form or calling us.

It is important to keep in mind that there is always a difference between the images displayed on the website and the final printed result (your screen's display settings VS the final rendering on the material).

We are at your disposal if you have any questions about this, by email or by phone.